Privacy Policy

We collect and store information to provide you with our custom pin services and to improve your overall user experience. The information that we collect includes:

• Name
• Email Address
• Phone Number
• Billing & Shipping Address
• Company or Organisation Name (If applicable)

• Product Specifications
• Custom Artwork or Design Files
• Order History & Preferences

• IP Address
• Browser and Device Information
• Pages Visited and Interaction Data
• Cookies and Usage Data

We collect information when you:

• Fill out a form or request a quote
• Place an order or submit design files
• Subscribe to our newsletter
• Communicate with our customer support via email, phone, or live chat

In addition, we collect information automatically through cookies when you browse our website.

The information that we collect is used to operate our business and serve you efficiently. We may use your information to:

• Process and fulfil orders
• Create and produce your custom pins
• Communicate order updates, approvals, and delivery information
• Respond to queries and provide customer support
• Improve our website, products, & services
• Send promotional emails, special offers, or company updates (you may opt out anytime)

Note: We do not sell or rent your information to third parties.

We may share your information only when necessary to operate our services, such as:

• To manufacturing and production teams for creating your custom products
• To shipping and logistics partners for delivering your orders
• To payment processors for securing complete transactions

All third-party partners are required to handle your information securely and only for the purposes specified by us.

Our website uses cookies to improve user experience and understand how visitors interact with our site. Cookies help us:

• Remember user preferences
• Analyse website traffic and performance
• Improve functionality and content

You can disable cookies in your browser settings. Please note that some website features may not function properly if cookies are disabled.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. These measures include secure servers, restricted access to sensitive data, and encryption where appropriate.

While we work hard to protect your information, we also encourage users to contact us immediately if they suspect any security concerns.

• Request access to the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal data, where applicable
• Opt out of marketing emails at any time.

Our services are intended for business and general audiences and are not directed to children under 13. We do not knowingly collect personal information from children.

If we become aware that such information has been provided, we will take immediate action to delete it.

While we make every effort to match approved designs and colours accurately, slight colour variations may occur between digital proofs and final products due to differences in screen displays, material finishes, and manufacturing processes.

By approving the final design proof, you acknowledge and accept the possibility of minor colour differences in the finished product. Further, we match colours according to the Pantone number on the printed guide.

We may update our privacy policy from time to time to reflect changes in our services or operations. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy carefully and stay informed.